| 1 GENERAL |
| | The Quality Systems detailed in this Quality Systems Manual and associated Procedures and Work Instruction Manuals are designed to ensure that all products and services supplied by the Company conform to the Company's and client requirements. The Quality System is based upon the International Standard ISO 9001: 2000
Level 1: Quality Systems Manual (QS-1): This document will be at the highest level and will reference all documentation below it. This manual gives an overview of the policies, procedures and practices adopted towards the various sections of ISO 9001: 2000.
Level 2: Procedures Manual (QS-2): These documents contain the procedures pertinent to key business activities. The procedures define the purpose and scope of the activity, outlining the “what, when, where and by whom” the activity is to be carried out. Where required, the manuals also document the appropriate Quality Records and maintenance of those records.
Level 3: Work Instruction Manual (QS-3): Where required, individual documents will refer to more detailed work instructions specifying how individuals will undertake one or more specific tasks.
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| 2 RESPONSIBILITY AND AUTHORITY |
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The responsibility, authority and the inter-relation of all personnel who manage or perform or inspect work affecting the quality of our products and services are defined in the Procedures Manual (QS-2) and the Work Instructions Manuals (QS-3).
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| 3 RESOURCES |
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The Company's Directors are responsible for the appointment of Quality Management representatives who will have responsibilities and authority for ensuring the implementation and compliance of the systems in accordance with the International Standard. The Company will ensure that adequate resources are provided for the identified requirements of this Quality Systems Manual and that trained personnel are assigned to all critical Quality tasks.
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| 4 RESPONSIBILITY |
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The MD has the ultimate responsibility for establishing, implementing and maintaining the Company Quality Policy, via the Quality Manager and Group Directors and he has delegated to the Quality Manager the 'hands on' implementation and maintenance of the Quality System.
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| 5 MANAGEMENT REVIEW |
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The Quality Review Panel will co-ordinate the Company's quality and standards functions and as such will be the prime resource for management review of the quality system. The review is a Senior Management function, which will be instigated by the Quality Manager and concluded with a meeting of the Quality Review Panel as appropriate, and the following will be considered as a minimum for carrying out such reviews.
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| 6 CONTRACT REVIEW |
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The Contract Review procedure will ensure that before submission of a tender or the acceptance of a contract or order that the client’s requirements are clearly understood and recorded with due regard to any special requirements.
The control of Contract Review activities will be in accordance with procedure QS-2-P-01. The responsibility for this procedure will be with the Managing Director.
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| 7 DOCUMENT AND DATA CONTROL |
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The Company operates procedures to control all relevant documentation that constitute the Quality System, these include the Quality System Manual (this manual), operational procedures (Procedures Manual), work instructions (Work Instruction Manual).
Document and Data Control will be in accordance with the procedure QS-2-P-03.
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| 8 PURCHASING |
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The Company will use suppliers and sub-contractors with a known capability to meet specific quality requirements; consideration will be given to the following when assessing such capabilities, evaluation of Sub-Contractors technical capability and PI insurances, purchasing records and other data, verification of Purchased Product, verification of Sub-Contractors product.
Evaluation and the control of the purchasing process will be in accordance with procedure QS-2-P-04 and work instruction QS-3-WI-001.
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| 9 CONTROL OF CUSTOMER SUPPLIED PRODUCT |
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The Control of Customer Supplied Product Procedure will address the following quality aspects, identification of Customer Supplied Product, product or material storage, sduitability of product for intended use, the separate storage of damaged or unsuitable product or material.
The Control of Customers Supplied Product shall be in accordance with the procedure QS-2-P-05.
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| 10 PRODUCT IDENTIFICATION AND TRACEABILITY |
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Documented systems will be maintained to ensure that constituent materials for use in the production of intellectual property (reports etc.) or assembled or manufactured goods and for the goods themselves are adequately identified and traceable by means of advice notes and inspection records.
Product identification and traceability will be in accordance with the procedure QS-2-P-06
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| 11 PROCESS CONTROL |
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Any part of the production processes that could affect quality will be identified and documented into procedures and/or work instructions, such documentation will be made available to all relevant personnel and will be displayed at appropriate work stations.
Process Control will be in accordance with the procedure QS-2-P-07
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| 12 INSPECTION AND TESTING |
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The Inspection and Testing Procedure will address the frequency of testing, receiving inspection and testing, in process inspection and testing final inspection and testing and inspection and testing records.
Where necessary the Inspection and Testing with be in accordance with the procedure QS-2-P-08
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| 13 MEASURING & TEST EQUIPMENT |
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Where applicable the Control of Inspection, Measuring and Test Equipment Procedure will address the measurements required, frequency, accuracy of testing, precision, calibration, equipment maintenance, test standards traceability, inspection, testing and calibration records.
The control of inspection, measuring and test equipment will be in accordance with the procedure QS-2-P-09.
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| 14 INSPECTION AND TEST STATUS |
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The Inspection and Test Status Procedure will address the suitable visual identification and segregation of material stocks/stocking areas, reference to inspection records and identifiable process data, the inspection and test status of materials, components and other items used to provide finished products or services will be positively identified to prevent inadvertent use or delivery of defective materials, products or services to customers.
The Inspection and Test Status will be in accordance with procedure QS-2-P-10.
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| 15 CONTROL OF NON CONFORMING PRODUCT |
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The Control of Non Conforming Product Procedure will address, can the product be accepted, can a concession be obtained from the customer, can the product be reworked or repaired, should the product be returned to the supplier, should the product be scrapped, suitable visual identification and segregation of material stocks/stocking areas, reference to inspection records and identifiable process data.
Non Conforming Product as identified by the Inspection and Test procedure will be subject to an investigation that will result in the product being accepted or rejected in accordance with the procedure QS-2-P-11.
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| 16 HANDLING, STORAGE, PACKAGING, PRESERVATION & DELIVERY |
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The Handling, Storage, Packaging, Preservation and Delivery Procedure will address the following quality aspects, handling, storage, packaging, preservation, delivery.
Handling, storage, packaging, preservation and delivery will be carried out in accordance with the procedure QS-2-P-13
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| 17 CONTROL OF QUALITY RECORDS |
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The Company operates a system to identify, record and retrieve quality records. Records will be maintained to provide evidence of the operation of the quality system. The control and identification of the relevant quality records will be in accordance with the relevant procedure.
This will be carried out in accordance will be carried out in accordance with the procedure QS-2-P-14.
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| 18 INTERNAL QUALITY AUDITS |
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Internal quality audits will be carried out in accordance with Procedures Manual - Internal Audits and the Work Instruction Manual. A planned system of internal audits will be administered by the Quality Manager to verify that the quality systems specified in this manual and designed to meet the requirements of BS EN ISO 9002: 1994 are operating effectively throughout the company.
Internal Quality Audits will be in accordance with procedure QS-2-P-15.
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| 19 TRAINING |
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The Training Procedure will address the following, identification of training needs, ensure that personnel are fully trained to carry out their specific tasks, ensure that personnel are competent to carry out their tasks through formal training, experience and training, maintain appropriate records of all training received, including ‘on-the-job’ training.
Employee training will be in accordance with the procedure QS-2-P-16
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